WellSpace Health Roseville Community Health Center - Roseville, California

Andrew L.

I’ve never had any issues so far, love my psychiatrist he’s great and works with me and is really understanding. They’re really understanding with my situation and only having been there since January, only have to go every other month now. Hope this helps! Only issue I’ve had was getting in as a new patient as it took 3 months to get in. But once you’re in you shouldn’t have any further issues.

Elise K.

NONE of the staff that works for WellSpace actually gets their Healthcare through WellSpace.

Here's how it works:
1. First, you must establish care. Doing so means being assigned or signing up with WS through your private insurance, Medi-Cal or Medi-Care. So, once you have selected WS or been assigned to them you call and wait on hold for at 40 to 60 minutes pretty much anytime you call. Expect the same wait time or longer each time.

2. When someone answers the phone if you have an "immediate care need" and you are not established you have several options. All bad:
a) Come to the "immediate care" clinic on Arden Way (in Sacramento, CA) and wait hours to see someone (almost certainly not a doctor) who will only be able to see you for ONE issue only. If you need a referral at this point, NO ONE is authorized to give you a referral and they will not do that not even if you have a broken bone, are bleeding or have another obvious physical issue that needs immediate care. Your only option is to go to the emergency room or an urgent care assigned by your health insurance. Ouch! That co-pay is expensive if you have private healthcare!
b) Your next option is to take the first available appointment to try to establish care (which takes at least one month). Once you get this appointment you can ask for referrals that you need. After being seen, you will be given a handout with a summary of the appointment and what the next steps are. Most likely the provider that saw you will not review that with you. And neither will anyone else. That provider is off to the next patient (or break) and WILL NOT under any circumstances come back to your room to answer any questions. So, if that provider sends you for an X-Ray for the right arm and the problem is on your left arm you have to set another appointment to come back to the clinic to get the proper referral because Mercy Imaging Centers (Sacramento) will not honor the faulty referral.
Sadly, however, this is all just wishful thinking because the Referral unit has to make the referrals and it will almost surely be weeks to months before you will see anyone. If you are lucky enough to see the referral specialist and get any tests done over at Quest Diagnostics you will have to make another appointment with WS to have someone go over the tests. Getting that appointment will take most probably weeks to months. At this point, you can not select a WS primary care physician until after the initial appointment and screening (and probably will not even afterwards) so you probably won't see a doctor at this appointment either.
c) Just go to the emergency room or urgent care center and wait and pay all the co-pays etc. In this case, you will still get referred back to WS and guess what? It all just starts over again.
d) There is a Healthcare Advisor for after hours that you can call. Just be aware that they can not diagnose or treat any illness and can not write a referral either. They will most probably tell you to take some tylenol, wait for 72 hours for a call back from WS or to go to the emergency room.

In conclusion, the structure of this group of individuals is as follows:
1. The "doctors" main job is to oversee the work of the staff certified medical staff who are generally responsible for all patient care.
2. I do not know if they charge the regular rate for services to Medi-Cal, Medi-Care or private insurers (my guess is that they do).
3) Do not allow anyone to be assigned a PCP because then the whole system can be tracked and investigative agencies will be able to go after specific doctors.
4) Do not allow any patient to have direct ability to contact the individual offices or the doctors or medical staff through email, or written correspondence or by phone.

nikki K.

This clinic doesn't help much patients. Had to schedule an appointment for leg pain, they requested for xray, then when it's done, you have to schedule another day for results, which take 8weeks before you can get a schedule. you have to suffer those weeks before they could give you a prescription. instead of saving you a trip to urgent care, they don't really care. No empathy.

Christen

My husband has been trying to get help through their office for 5 months and can't even get a phone call or anything from them. They are one of the worst offices that I have ever dealt with. Won't answer phone calls or call back

Jessica P.

This medical facility deserves zero stars. My children and myself have unfortunately been patients of Wellspace Health for over 8 years. If there were other options I would not come here! I have experienced the absolute worst health care here, if you can even call it that. I’ve had way too many bad experiences to write in one review. They are so unorganized! It literally takes three or four months to get a referral and sometimes up to a year. Their fault not mine. I sent a message about a month ago asking where my son’s referral was that we requested months before and they said it was approved back in November but no one ever called me nor did the doctors office call me. Now they said I have to make another appointment just to get another referral. Because when I called to make an appointment with the doctor, they no longer see patients for that diagnosis. But the worst part about Wellspace health is their customer service! I don’t know where they get these people from that answer their phones, but they are the rudest people I’ve ever spoken to! I told the lady on the phone that I was never notified for the referral and she told me “yes you were!” I said no, I wasn’t and she kept saying yes you were over and over again! They seriously need to start recording their phone calls and hiring better customer service representatives! Another thing that is bad about Wellspace health is that you can’t keep a doctor that you see for years that knows your history. Instead, you get to see a different doctor every visit who knows nothing about your history and is rude and rushes you out of the room and only allows you to address one issue and no more! You’re only allowed to address one issue and it takes two or three months to get in for an appointment and that’s only if they’re scheduling is it completely booked! There have been many occasions. I’ve called in several times to make an appointment and they can’t even schedule anything because they are fully booked out as far as they can go and tell me to call back in a month. Really We’re forced to go to urgent care or the er half of the time. Another issue we’ve had happen several times is calling in to make an appointment and showing up for the appointment only to be told they don’t see any appointments. I could go on and on but unfortunately nothing will be done and patients will have to go on accepting third world country medical care.

Sarah B.

After reading previous reviews, I was not expecting much from my first appointment. I am very happy to say that I had a terrific experience with this Wellspace office, and NP Alice Liu. I was checked in quickly, waited less than 10 mins, and had each and every one of my questions and concerns addressed. I cannot yet speak to how quickly this office handles referrals, but given how smoothly my appointment went, and how organized the nurses and office staff appeared, I am sure that my ongoing needs will be addressed appropriately. Thank you Wellspace!

Eric91611

Always had a great experience appointments do take a while to get but always have had a good experience going here.

Angela H.

The worse m medical clinic I have dealt with. Been waiting for a simple phone appointment over an hour. No call from anyone. Waited 8 weeks for appointment and still no one called me for my appointment. If I could go anywhere else I would but my options are limited. Please if you want a good place to go to a doctor don't go to wellspace.