TRUECARE SURGERY CENTER - Chino Hills, California

Alyssa L.

The facility's operational efficiency is a significant point of concern. The reliance on a single physician for all procedures results in substantial and unpredictable delays, with wait times frequently exceeding 1.5 to 2 hours. This, coupled with the observed inconsistencies in appointment order, where patients scheduled later were prioritized ahead of those waiting, indicates a systemic issue in patient flow management.

While Nurse Nelly's professionalism and responsiveness are commendable, the overall patient experience is negatively impacted by these scheduling inadequacies. The significant delays and the lack of adherence to scheduled appointment times raise serious questions regarding the facility's capacity to effectively manage patient volume.

It is advisable for patients to schedule appointments during the early morning hours to mitigate the likelihood of prolonged wait times. Appointments scheduled after 2 PM are particularly susceptible to significant delays and are therefore strongly discouraged. A thorough review of scheduling protocols and resource allocation is necessary to ensure a more equitable and efficient patient experience.

Kiran K.

Did my colonoscopy. Check in / Surgeon / Anesthesiologist were fine. IVY was a nightmare!!!! I told the Hispanic girl that my veins are difficult and to have a someone with higher experience. She said that she is very good. A Hispanic male poked me twice. Then, she poked me twice. Finally, a RN came and got the ivy in the first time. They clearly should be checking in patients and not experimenting on them. Ask for RN for Ivy. It is painful!!

Karl M.

I see some negative reviews, but that was not my experience at all. Dr Andrea Tieng and her team were professional and caring. A special shout out to one of the nurses, Natalia, who was gentle and easygoing.

Mischelle M.

This facility is contracted through Kaiser. I had a surgery scheduled for Jan 2nd. I was there, the nurse and doctor was there. The facility was closed and the manager when called said they did not have any surgeries scheduled. 3 surgeries had to be cancelled. I read reviews and talk to other medical personnel from Kaiser and apparently this happens often.

Red C.

My experience was superb and I’ve had a colonoscopy done before I can’t even compare, the staff and nurses here were caring, friendly, precise with explanations on point.
In and out in under an hour , clean spotless facility, Dr Shakfe the gastro was fantastic.

Leo D. C.

I found Dr. Andrea Tieng to be unprofessional and condescending. Certain nurses were equally rude. When I later decided to cancel my appt. because I felt uncomfortable because of their unprofessionalism, I learned that they had a couple other colonoscopies also cancelled that day.
As I now read these other reviews, I realize I probably dodged a painful colonoscopy. I will strongly recommend to Kaiser to discontinue their contract with TrueCare Surgery Center

Sonia V.

Giving this place one star is being generous. My mother recently had a colonoscopy appointment scheduled at this location. She prepped for 7 days, making sure not to eat certain things and follow the instructions down to the letter. She cancelled other plans to ensure she wasn’t tempted to “cheat” on the prep. The day prior, she was on an entirely liquid diet, followed by drinking the prep fluids for the procedure. MORNING OF, she received a call she couldn’t answer as she was heading to the appointment, letting her know the appointment was cancelled and she had to reschedule. It’s incredibly unprofessional for them to expect someone to go through the burden of prepping for something for an entire week, eat anbsolu NOTHING for an entire day, and then dismiss them as if their time and efforts isn’t precious. Absolutely disgusting and ridiculous. My poor mother suffered for nothing.

Brandice W.

I’m leaving this review because based on the reviews I read prior to my visit, I literally tried to cancel and reschedule at a different location because the reviews made me so uncomfortable. My experience was the complete opposite of the reviews and was amazing!!! The staff were very professional and comforting and I have nothing bad to say about them. I would recommend.