SavantCare - Mental Health Clinic - Los Altos, California

Michele S. W.

Grateful for the help of NP Shebna Osanmoh and his assistant Balaka who have helped guide me through a very difficult time with a family member. They have provided excellent advice and resources, and so kind and professional as well.

Mandy D.

The psychiatrist I talked to was nice, but the staff at this organization who handle the scheduling were all very unprofessional. When booking my first appointment, they first confirmed the time with me through email, but the other day they called me before 8am and told me I need to reschedule. Then closer to the meeting date, they called me again telling me that I had to reschedule again to the following week. I asked for the reason and the person over the phone got impatient. The same experience just happened again for my follow-up appointment this week - someone called me today and asked me if I am willing to move my appointment to a later time.
The staff at this organization clearly need more training. They need to understand what clients they are dealing with - people come here because of depression or anxiety disorders, but their unprofessional attitude and services can only make the clients more anxious.

Grant

Since I've been to SavantCare my mental state has improved so much! My anxiety and depressive symptoms were something that I struggled with all my life, but the team at SavantCare changed all that. They worked with me to find a prescription combination that worked best for me and their level of attentiveness and compassion really shows that they care too.

Corey B.

I’ve been very happy with the team at SavantCare! They are always quick to respond and are focused on my care. The two doctors I’ve worked with are very capable and thorough, really taking their time to explore with me, and I never feel rushed with them. Their assistants have also been great, always responding quickly even outside of business hours, and ensuring my requests are quickly met. The only complaint I’d have is that their online appointment/messaging system is somewhat awkward and not particularly intuitive, and takes a bit of getting used to… but it works well enough, and the doctors and assistants always respond rapidly, which helps make up for the system’s shortcomings. Aside from that, I have nothing but praise for everyone I’ve interacted with!

Annie P.

Dr Savant and her assistant, Albert, have changed my life in the best way possible!! I don’t know where I would be without them. Dr Savant is genuinely and actively finding the best treatment possible for her patients. She is so easy and comforting to talk to that you feel immediately at ease right when you walk in the door to see her. Not to mention, she takes everything into consideration when treating you. I have never been to a doctor that is just so open minded in her treatment. My mental health has drastically improved with her help. She is exceptional!! Then, to make everything just that much better, she has a wonderful assistant, Albert, who is always there for her patients to help in anyway possible. He has been so wonderful to me. He is always there at the drop of the hat making sure that your healthcare and Dr Savant’s treatment for you goes as smoothly as possible. He responds so quickly, makes you feel so comfortable, and gets your requests accomplished immediately. He has just been so incredible to me! I just feel so blessed to have found Savantcare! Being treated by Dr Savant with all of Albert’s assistance has been life changing!! My gratitude knows no bounds!!

Analisa

Very rude and unprofessional. I wanted to get assessed for ADHD. Provided my insurance information three times over the phone and they refused to give me any cost estimate for the assessment, but insisted on getting my credit card info to book an appointment. When I asked to speak to the manager they told me no and I quote, "You either go through me or you get no help at all". This was beyond unprofessional and I am happy to have found Elite Focus Clinic, in Los Altos, where they care about helping people.

Joe B.

Poorly run organization. It took a month to go through their on-boarding process and get an available appointment. The night before my first appointment, I received an email noting my appointment was cancelled (after receiving an email every day that my appointment was coming up and they would charge me if I cancelled). I couldn't reach the admin I was assigned to until the next day, who simply said my doctor had cancelled my appointment without giving a reason. When I asked to reschedule, I was told "I have to see if the doctor still wants to help you."

Two weeks later, I still hadn't heard anything, and left that admin a voicemail. The next day, I received a call from someone else at the organization noting that the doctor I had been assigned was leaving the company, and also stating that I had been the one to cancel my appointment, not the doctor. They did offer to try to set me up with another doctor, but I have since found someone else to work with.

I had been really looking forward to finding help from an organization that came highly recommended to me, but felt sabotaged at every turn by their staff. The admin personnel I worked with were rude and had a poor "bedside manner," especially considering they are working with people looking for psychiatric assistance. Do yourself a favor and look elsewhere for help.

Kelsey M.

SavantCare has been great to work with, especially with everything going on right now. Albert has been wonderful with scheduling appointments as well as helping during the transition between therapists which was a tremendous relief. He keeps you updated and goes out of his way to help you, and I am truly grateful.

I've also been working with Dr. Sorensen as soon as I moved from out of state and he has been a breeze to work with, and listens to my input regarding the meds since they aren't the most traditional ones. His assistant BG has been awesome at keeping me updated and is extremely quick to respond when a refill is needed. Overall, would definitely recommend this clinic since all of the staff are phenomenal.