Palmetto Wellness & Weight Loss Center MD - Aiken, South Carolina

Alyssa

I also have had a very negative experience with the front desk staff here. Every interaction I’ve had with her, including the most recent one, she’s been very off putting - doesn’t seem to want to help and comes off as if she hates her job and doesn’t want to be there or help anyone. Very disappointing but I did end up finding a new provider who was able to get me in much sooner and was eager to listen to my concerns and address them in a timely manner.

Jennifer L.

I had written a review on Sunday, and am editing it, as I did hear back directly from Dr. Eaves, and I recently consulted with another healthcare provider. Given the declining state of health and healthcare in the U.S., I understand his desire to get at root causes of illness. However, I am still disappointed by the outcome of my seeking care with this practice: part of the concern is with communication about cost, and part of it is treatment.

Dr. Eaves prescribed HRT, which I had a bad reaction to, and which I reported to their office. The receptionist told me to stop taking the hormones immediatley, and was a bit terse when I mentioned I would be contacting my OBGYN. There was no follow-up from their office in the weeks thereafter to check on how I was doing.

When I initially scheduled an appointment, I informed the receptionist my insurance would not cover treatment, and was told the practice contracted with a lab for reduced costs, "so it usually isn't that bad." The cost of the inital bloodwork was reasonable. However, at my first visit I was told that I might have "CIRS," which is an immune system reaction to mold exposure. The testing Dr. Eaves wanted to have done, I recently found out is $1,600 at Labcorp. Due to projected costs, I looked for in-network alternatives. The medical establishment does not yet widely recognize CIRS. So, it is difficult, if not impossible, to find an in-network provider that will run the tests, and even if they were to do so, I am unsure if insurance would cover any of the costs. But, Dr. Eaves' staff didn't tell me that, when I said that maybe my GP can run the tests. The other issue is that remediation has several practicality issues, and the treatment protocol seems dependent on it for optimal results. That, added to the costs of doctor visits, and perhaps further testing, create financial barriers to care. I feel that better upfront communication would be an improvement, when dealing with patients with chronic health issues, who have already been financially strained by healthcare costs, and often put through the wringer over the years, with no answers.

Debra J.

Most everything is great about Palmetto EXCEPT for the receptionist Stephanie. She is a rude and miserable human being who likes to withhold patient medication. She will also put you on hold, telling you she will be right back and then never pick up again until the phone finally rolls over to one of the staff in the back. Both have happened to me on more than one occasion. I’ve never been disrespectful or rude to her but she is to me every time unless someone else is around to see her be rude. And she’s rude on the phone every time. If Veronica wasn’t so wonderful, I would definitely find a new place to go because of Stephanie. All the other ladies are wonderful as well. I see by the other reviews that I am not the only person Stephanie treats this way. Sad because other than her this is a great office.

Mariah M.

Stephanie is truly damaging to this practice. I hate to single someone out…but truly I am astonished that this is the first point of contact in the office and on the phone for this practice with that type of attitude. It only takes one person to create a bad experience, even though the rest of the practice delivered amazing customer service and care. I plan on going to receive my lab results and speak to Dr.Eaves about the results. After that, I will definitely be finding somewhere else.

Janet H.

I was so sorry to have to leave. Veronica is an amazing help & I’ll always be grateful for her help, but when there was a change is payment plans I was treated SO rudely by the woman who spoke with me (can’t remember her name). I was told I was no longer allowed to make payments, though I never missed a single one & was always payed up by my next visit. Not only that, but I was told this AFTER I had several vials of blood taken for a $750 lab. They literally threw my blood away bc I was not prepared to pay at that moment bc I had no idea. I was horribly treated and literally brought to tears right there in the office. I miss the way it used to be. If they ever return to a patient-focused model & get a kinder financial person, I might return 😞

Southern B. M.

I love this office!!! They work towards whole body health with an emphasis on prevention! I have been a patient for the last 4 years and my health journey has never been better.

I refer everyone I know to this office and they feel the same way about it!

They work will with insurance, if your insurance will accept them. It is important to note that most healthcare professionals do not take the time to look at your overall health like this office does. Which means your insurance may not provide the same coverage. Our insurance does not, and they work with us to provide affordable care that we pay out of pocket for.

Bottom line? If you are looking for answers, a more natural approach and to get to the root cause of your issues….this is your place!

Hope Seamon
Aiken, SC

Bryan H.

This place is amazing. Dr. Eaves takes a whole health approach. There is not a "one program or system fits all" mentality. Not only have I lost weight but I am no longer on cholesterol medicine and I have cut my blood pressure medicine by 3 quarters.

The staff are extremely polite, friendly, and very excited about a clients progress. I highly recommend this practice.

Debra S.

I just found out that I can’t be seen in any of the programs because I’m on Medicare. Number one I never wanted to be on Medicare but it was forced on me. Isn’t that discrimination? I even said I’d pay cash. I was turned down. I guess an attorney is who I need to speak to about this horrible treatment.