Jane Manavian
1/5
The customer service is awful, awful, awful! I have been paying membership fees here monthly for myself and my nanny. I rarely go due to work but still have no problem paying the dues because I enjoy the classes when I can attend. Recently, just before Thanksgiving, my card on file had fraud on it and needed to be updated. They called and texted me on Thanksgiving mind you to change my payment method! I obviously intended to do so. However, Thanksgiving is most definitely not the time for these matters.
I also had my daughter's birthday and a business trip to Dallas for three days. I also have three kids including a 10 month old nursing baby! I was contacted the Friday after Thanksgiving, with an attitude asking for a new card. I'm in the Cinepolis watching Wicked with my 7 year old birthday girl. I went to the location after the movie at 3pm. They're closed, of course!
I finally spoke to them this morning after returning from my Dallas work trip. I gave them my credit card and told them to cancel. I received an attitude the entire time and I asked where's apology. The manager said for what?! I explained to her how wildly inappropriate it is to contact someone on a holiday. She tried to Karen me. Saying don't yell at me ma'am. BTW, I had asked for the manager to contact me, which she didn't. I called back in the later afternoon 4pm. She said she was checking in a group. I apologized and asked if she wanted me to call back, no response. This behavior is completely unacceptable! I'm expecting them to send me the owners info. but I have serious doubts I'll receive it. I'll be contacting the Orange Theory franchise in the morning. The disrespect is completely unacceptable and the company should know it's happening here.
BTW, if I had received a simple apology from the beginning I would have never canceled.
