Mountain View Pharmaceuticals - Loma Linda, California

A. F-T

We appreciate what they do, but they have to do better. Delivery for my husbands chemo meds at LL are ALWAYS late, no matter how early the order is called in. The last 3 times they have been more than an hour past delivery time, closer to 2 hours late. There's always an excuse, like being short staffed. If this is the case, reflect that in your estimated time. As a working spouse of a cancer patient, I am on a schedule as well and would like to be better able to plan my husband's appointments and my work day around your deliveries.

Margarita Ceballos

Before I switched insurances, we were going through Loma Linda pharmaceuticals for my son’s feeding tube supplies when he got discharged from the hospital everything was new to us, but this DME company made sure that we received everything to our home every month . Anytime I called they would answer quickly and they would be able to assist me. Unfortunately we had to switch companies as we changed insurances but if my new DME company needs the codes for some of the supplies we use to get from Mountain View , The times Mountain View reps provide that to me over the phone to make things easier on our new dme! If I could get them again as dme provider I would !

Lupita Perez

Worst pharmacy ever, they wont call you back even though you have left multiple voicemails. Receptionist is very rude cuts you off mid sentence. Might be easier to score crack before getting your actual prescription

David Roscher

Decent services delivery. I had a great experience with all of their primary employees, Jamie was very good to me. very happy with ALL of their full time staff!

(only problem was with one of their “fill-in” ‘part-time’ female pharmacists, she has a horrible attitude with patients + ‘home care’ nurses alike. She expressed a “holier than thou” attitude while forgetting To ask deeper questions... that part-time/fill-in woman effectively chewed out’ my home care nurse, while expressing her opinions in a harsh way, speaking her mind, without taking a moment to understand WHY I the patient stopped I.V. antibiotics: because those who implemented a ‘PICC-line’ did so poorly and caused the ‘tiny hose to my heart’ to become clogged due to overly-tight connections and poorly implemented and very tight connections; my home care nurse is a super-nurse: she understood the problem yet had to go home to get special equipment to fix the problem, instead of requiring me to call 911! the part-time pharmacist called me spoke briefly and didn’t take a moment to comprehend what the overall circumstances were)
I would prefer to pursue a complaint with their administration. No one should have to deal with poor communication skills, especially when it’s coming from a pharmacist!

Theresa Jennings (mscwebmaster)

I can’t stand some of their SCIG supplies (or lack of supplies). I have to buy my own sharps containers (the ones they have are not accessible to my needs) and nonwoven sponges/12-layer gauze (they don’t carry them) on Amazon. I grit my teeth every week when getting ready to use the quad needle admin set. It’s so tightly wound up, I have to spend a few minutes uncurling and straightening it. Ugh.

They apparently don’t get reimbursed by Medicare for the supplies and have to absorb the cost, so they have limited availability of items, is how it was explained to me. My specialty pharmacy before Medicare got me whatever I needed.

With Mountain View, I have to be home for 5 hours on delivery day, because I have to sign for my order. Or, I can drive out to Loma Linda from Banning to pick them up. In 13 years of infusing and dealing with a few specialty pharmacies, I’ve never had to sign for my deliveries.

The staff is fine.

After dealing with CVS Specialty, Mountain View is a relief, kinda.

Rox

There receptionist is very rude she needs to be nicer over the phone. Work on your communications skills. Calls need to be recorded. Allways the same person answering the phone. I dread calling every month. Other then that every one is nice and calls back .

Alyssa Hatch

Always pleasant on the phone. They always get the delivery on time and are never late. Always return phone calls. Nicole is always helpful and nice.

MERNA

I REALLY LOVE THIS PHARMACY AND SERVICES. I NEVER HAVE ANY ISSUES. I GET CALLS BEFORE DELIVERY JUST MAKING SURE EVERYTHING IS GOING WELL AND TO MAKE SURE DELIVERY DATE WORKS FOR YOU. THE DELIVERY GUYS AND PHARMACISTS ARE AWESOME.