House of Bagels - Mountain View, California

Yodaman S.

The bagels here are fresh and tasty! I ordered the bacon omelette bagel sandwich and it went down well! It was delicious! It can get a little busy and noisy so be aware of that if you want to sit and eat. Otherwise great little spot! 😎

Anke H.

Got a jalapeno bagel with low-fat plain cream cheese. Bagel was chewy and the amount of schmear was just right. I ordered for pickup and it was ready by the scheduled time! The store itself is relatively small, so I took it to go.

Jackie M.

Everyone who works here is so rude!

I was trying to order a jalapeño bagel with pesto cream cheese. I ordered from the iPad & have included screenshots. I can admit that I accidentally selected jalapeño cream cheese, because they had it abbreviated as c.c. I don't work here & I don't order bagels every day, so the abbreviation threw me off, but I should've read it more closely. Then there is a page where you select the bagel, & I clicked on "jalapeño bagel" (see photo). A few pages after that I'm on the page that says "Go half-and-half on another spread of your choosing", where I clicked on the box "/Pesto ($0.50)" (see photo). So I should've gotten a jalapeño bagel with 1/2 jalapeño cream cheese & 1/2 pesto. Instead, I got a pesto bagel with jalapeño cream cheese.

My friend asked me what I ordered & I told her, & I said I was confused because I wasn't finding any pesto in the cream cheese, but there were crunchy things in the cream cheese. I thought maybe celery? I went to the counter & nicely explained that I think there had been a mistake. Before I could finish my sentence, the worker cut me off & said that she made it how I ordered it. Then an Asian lady chimed in & told me that I made a mistake & ordered pesto bagel with jalapeño cream cheese. She did not try to understand the situation & didn't even try to see what could be done.

At that point I was almost half way done with the bagel, so I wasn't expecting a whole new one. I was hoping maybe they could give me some pesto in a little cup so that I could add it in to what was left. I was just so put off with both workers’ lack of customer service & being so rude on top of that. Why do I have to get scolded when I just spent money here?!

That's when I decided to check the iPad & re-order the same thing to see if I had ordered incorrectly, or if there was a mistake made somewhere else down the line. I saw that I had indeed selected "jalapeño bagel" & "/Pesto ($0.50)". So I paid an extra 50 cents, didn't get what I ordered, didn't have anyone try to rectify the situation & got scolded on top of that.

I went back to the counter, not looking for a fight, but just wanted to explain that there was a mistake made in my order. Really, a sincere "we're sorry about that, what can we do to fix this?" would have been really nice. I politely told the Asian lady that I think a mistake was in fact made & she replied: "so you think I'm wrong?" Wow, aggressive & overly defensive! It's not a big deal to make a mistake. Just do what you can to correct it. I told her: "I think there's an issue in your ordering system that doesn't send the orders over correctly." Then she said: "Come back tomorrow & we give you." What in the world makes you think I would ever want to come back?! What a shameless, greedy money-grabbing way to write somebody off!

I told the Asian man that he should come & look at the iPad with me. At this point the Asian lady says a bunch of stuff angrily in Vietnamese. They should want to see that & fix it, right? I shouldn't have to persuade them about this? I had to ask the Asian man 3 times to come over to the iPad so I can show him. The Asian lady made a loud sigh & the Asian man rolled his eyes & sighed before finally coming over to the iPad.

I told them that I paid extra for this. The man said: "how much extra you pay?" I replied: "I don't want any money back, but maybe someone could've apologized instead --". At this point the Asian lady cut me off & said "I'm sorry" with a large smirk on her face.

Aaron M.

EXQUISITE lox and cream cheese 🥯 sandwich and ☕ and their prices haven't risen in about ten years! Show up ASAP before everyone else finds this succulent and thrifty 🥯☕!

Best lox and cream cheese sandwich bagel 🥯 in the Silicon Valley!

Mary H.

Wanted to shout out Cindy for helping this East Coast girl get an order together (bagels & muffins & cream cheese) and delivered to her best friend’s house in Los Altos! I wanted a little comfort for my best friend who was out there for her Mom’s memory service and you went above and beyond! Thank you ❤️

Jing S.

It used to be my go to bagel place but the quality is much worse now. The bagel is all burnt and they just use knifes to scratch out the burnt part and still give me the sandwich

Pranjali B.

Great bagel shop, it has a wide variety of bagels and sandwiches. The jalapeño cheese bagel I tried was quite fresh, although I’d have preferred a little more jalapeño in it. There is also just jalapeño bagel, which I’m gonna try next time. There are also many options for coffee to go along with the bagel. There were a few seating options outside.

J D.

Great selection. Love the aroma of bagels and bread coming in. I liked their chocolate chip bagel with cream cheese.