Families First Urgent Care and Weight Loss Center - Yuba City, California

Chelsea L.

I cannot say enough bad things about this place. Just horrible front office staff. The main lady with short brown hair argues with EVERY patient and openly complains about her job. Please please please leave healthcare, as a healthcare worker of 6 years, patients don't need the constant negative energy you bring and unwillingness to do your job. Go find something that will make your life happier as you darken everyone's day. I had several tests done there. Have to get surgery and the surgeon couldn't get any reports from them because the front office is lazy (the main lady rubs off on the other staff ) I came twice and sat for over 4 hours trying to get reports and never got them. The doctors don't follow up after sending lab work and make it impossible for the patient to get their results or any help. It's crazy I had the best first appt and then it all went downhill. If you can avoid this place for care, please do so for your anxiety and health. They should shut down.

Caleb Spencer

I’ve been going here frequently (every two weeks or so) for the past four or five months for a work comp case. The doctors seem nice enough, but the front desk and nurse assistant are extremely slow, and clearly take their time helping patients. I showed up on time for my appointment today, and just spent two hours and 45 minutes waiting to have a five minute conversation with the doctor. At this point, this is not an uncommon occurrence. I highly recommend finding somewhere else unless you want to spend half of your day here every time you go in for an appointment.

Crystal

I have been trying to get a referral for physical therapy since 1.5.2024. Provider had sent 4x to my companies insurance and I have a copy of referral. As of today , 3.4.2024, I called insurance company and they still have not received and they even called provider and talked to person who handles claims to give them the right address just in case!!!! What the heck. This is outrages and iam furious!!! Update: 3/6. Called my companies insurance again and they got the referral. It just so happened I had an appointment and was able to get insurance company on cell with the person in charge of referrals here at providers and they had no idea the insurance company changed the adjusters! I was so glad we got it all straightened out and the young lady who handles the referrals at Families First is on top of my list. She was great and Dr. Was in office too while I had insurance on speaker phone to get all information taken care of. Iam so happy I want to change my 1 star to a 5 star but it won't let me!

Tamara York

This place is absolutely terrible. My son has had to go here for a work injury. We had an 11:00 appointment. It is know 12:36 and still haven't been seen. My son doesn't drive therefore I went and asked the very rude receptionist and her reply was" oh probably another hour?. And by the way Ma am your son is 38 yrs old and he can ask for himself" Rudest thing ever!. If he had a choice he certainly wouldn't be treated here, ever

T M

Terrible experience. Would not recommend anyone come here for the weight loss program. 2 stars only because of the Dr's, as they were great. However, the front office staff and medical assistants were awful. Extremely unprofessional, breaking HIPAA, unknowledgeable and just rude. The place also just looks dirty as soon as you walk in.
Back story: I came here for the weight loss program. I did one month and liked my results with the medications so came back a second time. Their soy supplements upset my stomach so I did not take them. I was really just looking to speak to the Dr about my options and whether this program is even a good fit, as you HAD to buy their supplements to receive the medications. I told one MA that checked me in that I was just there to speak to the dr about something and then explained to the other MA that took me back to my room about my concerns. The first MA barged into my room with the door wide open, raising her voice at me, accusing me of lying to her (I technically don't have to tell anyone but the dr what I am being seen for), and proceeded to tell me "my daughter has celiac and she doesn't have a problem with these supplements" as if to discredit my concerns.... Celiac (intolerance to gluten) and intolerance to soy/whey are not the same.
Luckily, the PA that came in later was very nice and I was able to have a conversation with him and proceeded with paying for the program and getting my prescription, though the medication is out of stock and has not been in stock since; therefore, I have not actually gotten it.
I have found a better program for me and will not be back to Families First.

Brad Gonzales

The only reason I'm giving 2 stars is because the lady who administered my drug test was actually positive and professional. The receptionist was the rudest person I've dealt with in quite some time. This is supposed to be a family health center but I couldn't imagine a child being in there.

Rose F.

READ & AVOID! They keep increasing their prices, staff is extremely rude and charge you just for sending off a prescription. That doesn’t sound like they put “Families First” to me…

THEY CHARGE EVERY TIME YOU NEED A PRESCRIPTION CALLED IN!!!!! They charge you for an office visit even if you’re only getting your prescription CALLED IN! Disgusting and illegal predatory behavior, should be investigated by the state!

Shellie Cummings

I have been a patient at families first for a very long time. I love Tony and his staff. They always manage to make time to see me even last minute. The women are always kind and respectful. No matter what my situation is they always make me feel comfortable.

Many people struggle with their weight and Tony and his staff completely understand the struggle because they struggle right along with us. I personally know a lot of people that Tony and his staff have helped to achieve their weight loss goals. It is a life time struggle for some of us.

Tony and staff I am so grateful for all of you. Thank you for always treating me with respect, helping me with my struggles whatever they may be. You have made a huge difference in my life and many others as well. I hope I am able to continue my care with you for many years to come.