Carbon Health Urgent & Primary Care Corte Madera - Corte Madera, California

Dana Freedman

I came into Carbon Health’s Urgent Care after being turned away at MarinHealth because they were full and no longer taking walk-ins at 10:30 in the morning. I turned around & headed to Corte Madera where I was taken in immediately, seen by an NP within 10 minutes, given a breathing treatment, steroids and the prescriptions I needed to treat my asthma and bronchitis all within an hour. So easy. So much relief. Everyone was so kind and proficient in their roles from front desk to med tech to NP. I’m a career nurse and I’m picky. These folks are great! 10/10 recommend.

Thomas Leisek

This was my second visit to this facility. Like the first, I was greeted promptly and kindly at check in. I was then called in (earlier than my scheduled appointment time) and was initially cared for by Jen who was very professional and friendly. I was then consulted by Leslie Cady PA who was clearly informative in an extremely pleasant and comforting manner. I will have no hesitation whatsoever to come back to Carbon Health in Corte Madera. Thank you!

Andrea Shukis

I‘ve been here twice in the past year now and have had very different experiences each visit. My 1st appt in May was great. Everyone was super friendly, accommodating and efficient, despite being very busy. It was great, I felt cared for and knew I would return. Today I went again for a minor issue and had even made an appt. In advance. It was merely average. Everyone went through the necessary motions, but despite no one in the waiting room, I waited 30+ min to be seen. After the nurse took my vitals, I was left to wait. I even went out to check if they forgot me. Right after that the PA came in. Will I go back? Haven’t decided yet. Overall disappointing.

Eliza

In town visiting family and had a decent allergic reaction to something I was to prescribed back home. Went in to try and get something to alleviate symptoms and heal quicker.

It was average care and friendly behavior. Walk-in appt., got there around 9:20am and was called in around 10:30am. They were running behind with scheduled appts., let alone walk-in times.
Room was decently clean, walls were messy though with what could have been dried bodily fluids.
(Nit-picking a bit, but the tech put the SPO2 probe on my finger incorrectly and got an inaccurate measurement of 90% and never bothered to fix it even though the measurement was clearly wrong. Good thing my issue wasn’t respiratory.)
Couldn’t tell you who I interacted with, ‘cause no one introduced themselves. I did not leave with a simple prescription to help my condition, but instead recieved a $95 (AETNA - State of Kansas employee plan, in-network) co-pay bill. The provider literally walked in, made a comment on my condition, asked some basic questions, and promptly greeted me farewell. Waste of time and money overall.

Update: On top of the $95, which was categorized under the provider, they billed my insurance $400 for an “office visit.” I ended up paying well over $200 for literally nothing. It’s not like I stubbed my toe and asked for a provider to place a bandaid on it. I went to an appropriate level of care facility for the appropriate level of illness. I should have advocated for myself and brought up medications. It’s sad that I would have to do that.

Please, for the love of your sanity and wallet, learn from my mistake and advocate for yourself. I know prices are different in CA, but this is mind-blowingly insane for literally no care.

Jan Chatoian

Easy to make online appointment, the girl at the front desk was very helpful with my insurance dilemma, the doctor visit was quick. I have been using carbon health for 3 years I would recommend them.

Laura Lalita

Great easy and central pop-in clinic. Staff is professional and warm… including physician. Downside is you have to go elsewhere for x-rays (they refer you). But urgent care copays tend to beat the ER so it’s worth considering what you need most.

Clarice Rome

The absolute best care. Very caring staff and it is very clean and I cannot say enough reasons why they the best primary care. At least for me.?

Sharon W

While they had a great doctor there (who has since left), their billing office is a different story. They continuously billed incorrectly as out-of-network and have refused to respond to my insurance and me to have this corrected and reimburse for several overpayments. Financial fraud has gone on now for over 7 months without resolution.