Advanced Primary Care - Springdale, Arkansas

Jim A.

There are a couple of reasons for my one-star review. #1. I had a physical in April of 2024 and was prescribed a medicine that usually allowed refills for one year. In this case, I went to the pharmacy after my 2nd 90-day refill expired and was told the prescription would not be refilled and Advanced Primary Care rejected the refill request. I contact Advanced Primary Care and was told my doctor moved to another practice and I would need to come in for a visit to get my prescription filled (the fact that the provider moved on, had nothing to do with the prescription refill rejection). In the 12 years I have been on this medication, this has never been the case (I established care with Advanced Primary Care a little over 18 months ago as I move here from out of state).
#2. I was bitten by a Brown Recluse spider earlier this year. I went to Advanced Primary Care where I was prescribed an antibiotic. A few days after my visit to Advanced Primary Care, I visited an emergency room at a hospital because the infection continued to spread, and I needed to get on top of it immediately. I was prescribed a different antibiotic which turned out to be very effective. Unfortunately, the initial antibiotic prescription, which was not effective, resulted in a $7K plus medical visit at the emergency room.
Sometimes relationships are not a good fit and this one did not work out. In the past, if business relationship did not work out, I simply moved on and didn’t look back. In this case, I'm commenting on what transpired with Advanced Primary Care of Springdale because I feel, in an attempt to generate more income, they are holding my medication hostage. It's a blood pressure medicine that is being withheld. While it's not a significant problem, not taking it can potentially result in a stroke. Therefore today, I established care with another provider because it has been 4 days since I ran out of BP medicine. I had to pay for the visit out of pocket because I have already been seen in the past 12 months for this. Frankly, their “care” has cost me enough this year.
Good luck and hopefully your experience with Advanced Primary Care goes significantly better than mine.

Dave Carruth

A very friendly and helpful staff! Online check-in/patient intake forms are simple and straightforward. Patient portal is easy to navigate and gives you access to whatever you may need.

The front desk is always very kind and helpful! (I’ve worked the front desk at a clinic before so I know how much you all have on your plate every day). Your hard work and kindness is very much appreciated! I know how overwhelming it can become at times. I hope all patients will begin to appreciate that more and show utmost respect for your dedication to help them!

Amanda Potter and her nurse team are very professional and committed to helping others! I’m very thankful for the high quality support and care they have provided for me! It truly is a blessing to be a patient at a clinic that strives to benefit others.

William Butler

They got me in and out quickly and have been great the first few times I went there. The last time I went there for a badly sprained ankle I got referred for an x ray and then never got my call back to make an appointment. I called them multiple times to ask what was going on and they told me they would contact the place they referred me to again. Today I tried calling them at 11:20 and at 1:20 to make an appointment because I need to see a doctor today and after waiting on hold multiple times was just put through to voicemail. They say they take lunch from 12 to 1:00 so I don't know what's going on. I would encourage you to go somewhere else for your medical care, as I am about to do myself.

Tera Lawson

Dr. Bowen and his staff are great! Dr. Bowen is very attentive and has even comforted my kiddo when getting shots as he was extremely nervous. He listens to you and what’s going on in Avery caring and efficient way. His staff have been so caring and nice as well. Definitely recommend!

Arkansas Traveler

Great group and staff! My family and I (6 of us) moved our PCP to Dr. Bowen from Mercy and couldn't be happier we did. If you are looking for focused, pointed care at a first-class facility that you don't have to wait months for an appointment, Advanced Primary Care is the perfect place. Thank you to all of the staff for making us all feel welcomed!

Vanity Kesner

I recently visited the Dr.Bowen’s Office for a routine check-up, and I must say, my experience was quite satisfactory. One of the standout features of this medical practice is their efficient appointment system and flexible time slots, which greatly contributed to the overall convenience of my visit.

When I called to schedule my appointment, the receptionist was polite and helpful. She guided me through the available time slots, allowing me to choose a time that worked best for my schedule. I appreciated the flexibility offered, as it eliminated the need for unnecessary waiting or rescheduling.

Upon arrival, I was pleasantly surprised by the minimal waiting time. The reception area was well-organized, clean, and comfortable. The staff members were friendly and efficient, swiftly attending to patients and ensuring a smooth check-in process.

The doctor's office itself was well-maintained and equipped with modern medical technology. The medical professionals were knowledgeable, attentive, and took the time to address any concerns or questions I had. Their expertise and professionalism were commendable, contributing to my confidence in their medical services.

Overall, the Office's appointment system and time slots were a significant advantage. The flexibility allowed me to find an appointment time that suited my schedule, and the staff's efficiency ensured that my visit was as smooth and hassle-free as possible. I would highly recommend this office to individuals seeking a medical practice that values both the patients' time and well-being.

Laila Petersen

So glad to have discovered this place. Heron Martin helped me navigate my daughter's diabetes diagnosis and educate me on how to give her the care she needed. It was a terrifying time and she got us the care and education that we needed. Dr. McCall really listens and doesn't rush you through the appointment. He really made me feel like how I felt mattered. The nurses are great and so are the the front desk staff. Feel blessed to have access to this care.

Katelyn Solomon

Dr. Travis Bowen always provides me and my family with superior care! I am so thankful to have a professional team that is willing to listen with empathy and answer any question I have. APC has been the change in primary care I have been searching for! If I feel an appointment is urgently needed, the staff works to get me or my daughter seen that day. There’s never an extensive wait time and check in is easy. Truly, everyone at this facility is amazing and trustworthy!